Care Customer Specialists

April 26, 2023

At Cubitt's, we understand that building a Granny Flat is not just about creating a space for your loved ones, but also ensuring that it is designed to cater to their specific needs. That's why we have a dedicated Care Customer Specialist, Shayoni Shah, who goes above and beyond to provide exceptional support for clients who require extra care in their Granny Flat builds.

Shayoni is a passionate advocate for accessible and adaptable design and customer service, and she has undergone specialised training to provide an unparalleled building experience for all our clients. Her expertise in customising and adapting Granny Flats to suit individual requirements is based on listening to customers and helping them navigate with options that could work best for them.

One of the Cubitt's Granny Flat and Home Extension team at work

Some of the extra training Shay pursues to make sure she is up to date with the needs of customers looking to build for in-home care, includes:

  • Interior design experience for frail residents at age cares
  • Visiting the Disability Expo to keep up to date with regulations, trends & services.
  • Working closely with industry experts for better understanding of needs
  • Extensive research to understand the requirements.

Based in our Canberra showroom but regularly between sites, Shayoni will be happy to show you around and answer any questions you may have. Shay was with Margaret every step of the way on her journey, which you can read about in our Testimonials.

Shay understands that choosing a Granny Flat for a family member can be a difficult decision, which is why she encourages clients to take their time browsing and see for themselves how spacious and comfortable our Granny Flats can be.

Shay is always willing to listen to your needs and concerns, and work with you to create a design that meets your unique requirements.

Shayoni's dedication to customer service is second to none. She is always available to provide support and guidance throughout the building process, ensuring that every client receives a seamless and stress-free experience. If you have any questions or concerns, you can always ask for Shayoni when you call or email us at

At Cubitt's, we believe that everyone deserves a comfortable and safe home, and with Shay and all our team’s expertise and support, we are committed to making that a reality for all our clients.

If you are considering a Granny Flat as an option for your family, you are welcome to take your time browsing in our showrooms - bring in as many family members as you like, and see how comfy and spacious they can be - and of course talk to our team about how they can be customised to what you need.

This article was written by our Care Customer Specialist, Shayoni Shah. As our dedicated ambassador to those needing to understand what customisations and adaptations are required on a individual level, Shay has gone the extra mile to receive specialised training in providing exceptional support for customers who require extra care in their Granny Flat builds. Her expertise in accessible design and customer service will ensure a seamless and stress-free building experience for all client. If you'd like to speak to Shay when you call - simply ask for her, or email

Free On-Site Assessment at Your Property

Interested in finding out how to make a positive investment from a Cubitt's Granny Flat or Home Extension? Get in touch for a no-obligation site inspection today.

If you are looking to purchase a new property and want to do a Granny Flat Suitability Check - please use this form instead.

We require your name, email and phone number to get back to you - and the more you can tell us about your build project, the more effectively our local teams can help.


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